Pickleballerz Rules and Policies
IMPORTANT INFORMATION REGARDING FEES/REFUNDS: Court Reservations: Fees are PER PLAYER (Non-members $12/hr, Members $6/hr). Minimum total court charge is $24/hour/court for members, $48/hour/court non-members.
NO REFUNDS. Only credit may be applied to the players account balance on CourtReserve for Pickleballerz. Unless otherwise stated, registrations DO NOT require pre-payment. A credit card on file is sufficient to hold the reservation or event registration. Credit is only applied IF the reservation or registration is canceled in the required timeframe.
To avoid cancellation fees, cancellations must be completed on-line or by calling the front desk more than 24 hours prior to the beginning of the recorded reservation or event time. Special events including tournaments require 48 hours prior to the event start time. Cancelation fees are equal to the full event fee and $48/hr for court reservations.
OPEN/LEVEL PLAY Weekday Evenings: If a registrant has not arrived within 90 minutes of the event start time, or cancels less than 2 hours prior to the event start time, they will be considered a "no show", will be canceled from event, and charged the full event fee amount at the current non-member rate.
Courts are reserved on a first-come, first-served basis. Individuals, who hoard courts, frequently cancel reservations, deliberately double book courts, arrive late, leave court times early or have a history of no-showing for reserved courts; face reservation sanctions, no-show fees and/or termination of their membership. A reservation is considered to be a “no-show” 15 minutes after the posted reservation time. At this point, the reservation is terminated and returned to Management for general usage and Cancellation/No-Show fees will be applied to the person who reserved the court.
Outstanding court reservations are limited to 2 per week for members and non-members. The total amount of time playing on a reserved court is limited to 2 hours/day per player and 2 hours/day per household.
There is a minimum of 2 players and maximum of 6 players per court for all court reservations. Court reservations with a ball machine rental are excluded from the minimum player requirement.
Players who make court reservations (aka the Primary) are responsible for ensuring that all players on their court complete the Check-In process at the front desk BEFORE entering the court. Any players not checked in is a violation of facility policy and will result in a full non-member court fees to the Primary, regardless of any players membership type and status.
Individuals may arrange one advanced court time per day. If courts are available, same-day reservations may be made after the completion of the first reserved court time at the discretion of management and staff.
Pickleballerz is not responsible for personal injury and the use of the Pickleballerz facility is at each individual’s own risk. As such, Pickleballerz requires that all patrons act with the upmost care for the well-being of themselves and others while on the premises.
As a patron of Pickleballerz, you are expected to abide by the following**
Code of Conduct:
1. It is the responsibility of all patrons who use the Pickleballerz facility to ensure they are knowledgeable and in acceptance of the current Pickleballerz Rules and Policies.
2. Adult patrons are responsible for the conduct of their children while using the facilities.
3. All patrons must respect the rights, dignity, and worth of all participants regardless of age, gender, ability, race, cultural background, religious beliefs, or sexual identity.
4. Proper etiquette, language, and courtesy are to be observed at all times.
5. Patrons are not allowed to smoke or consume drugs on the Pickleballerz premises.
6. No guns, firearms or weapons of any kind will be allowed on Pickleballerz premises.
7. Pickleballerz has a Zero Tolerance policy regarding the use, possession or consumption of alcoholic beverages by minors on club premises or while representing Pickleballerz elsewhere. Disciplinary action will be taken against minors who use, possess or consume alcohol, including, but not limited to, termination or suspension.
8. Abuse, harassment or bullying of any sort will not be tolerated. “Abuse” and harassment” mean any physical or verbal mistreatment, including gestures, raising one’s voice in an angry fashion, threats, intimidation, assault, slurs and cursing. Abusive, coarse, violent, harassing, or discriminatory language creating a hostile environment will not be tolerated under any circumstance. This includes, but is not limited to physical, sexual or verbal abuse. Making or repeating false statements regarding any member or employee is strictly prohibited.
**Violators may be asked to leave without a refund. Pickleballerz management reserves the right to refuse or revoke privileges to anyone who violates these Rules and Policies and to remove and/or ban such persons from the Pickleballerz premises.
Everyone using the facility, both members and non-members, are required to check-in at the Front Desk.
Unauthorized use of a membership card/I.D.# by a person other than the Pickleballerz member to whom the membership is issued may result in termination of membership and/or removal from the facility premises.
Pickleballerz requires that all players follow the dress code as listed below for personal hygiene, health, and safety.
The Dress Code is as follows:
Athletic, non-marking shoes, NO BLACK SOLED SHOES
Proper attire is required at all times. Hats or other clothing with offensive illustrations or language are not permitted. Proper footwear must be worn on pickleball courts. No flip-flops or toe-less shoes are allowed during play on the pickleball courts.
Please follow proper pickleball etiquette, especially when you arrive and leave the courts. Leave the court promptly when your scheduled time is over. If you get to a court at your scheduled time and someone is playing, wait until a point is complete and then walk onto your assigned court politely. Please use the walkways to get to your court – do not cut across the courts. Please be courteous of other players. Finish your match on time and clean up after yourself.
Use of Club facilities by Non-Members who are guests of a member:
Guests of members are considered “Non-Members” and required to check-in, sign a waiver to play, and abide by all Facility Rules and Policies. The guest is required to pay Non-Member rates for the type of play that guest will be participating in.
Use of Club facilities by Non-Members when not a guest of a member:
Non-Members are required to check-in, sign a waiver, and adhere to all Facility Rules and Policies. Non-members are required to pay Non-Member rates for the program of which they will be participating.
Clinics and Lessons:
Private instruction at Pickleballerz may only be provided by Pickleballerz-authorized personnel only.
Private lesson and clinic cancellations require a minimum of 24 hours notification prior to the scheduled appointment. The full fee of the lesson or clinic may be charged for late cancellations or no-shows.
All event no-shows (including Drop-In) will result in a full fee charge at the non-member rate. Tournament cancellations require 48 hour or more in order to receive a refund. Check with event for details.
Cancellations received less than seven days prior to the start of the program will receive a credit on their CourtReserve account with Pickleballerz to be used at a later date.
Children under 15 years of age in Pickleballerz are required to be accompanied by a parent (or adult member 18 years of age or over) at all times.
One exception to this is wherein the youth is participating in a designated Youth Program upon which the Youth Participation Packet (including waiver, participation consent, and release authorization) is to be completed by a parent/guardian. The submission of all forms included in the Youth Participation Packet, including but not limited to the Waiver of Liability, is require prior to allowing youth to be present at the Pickleballerz facility without a parent/guardian remaining on the premises.
Youth 15-17 years old who are unaccompanied by a parent/guardian, are required to review the Facility Rules and Policies and must have a parent/guardian sign a Youth Waiver and Release of Liability.
Any exception to age minimums are at the discretion of Pickleballerz management for children who demonstrate exceptional pickleball skill and knowledge of the rules and court etiquette.
Food and Beverages:
No outside food and beverages are allowed within Pickleballerz facilities. Reusable beverage containers that contain non-alcoholic beverages are allowed to enter the premises for the consumption of the individual responsible for the beverage and is not to be shared or distributed to any other patrons on the Pickleballerz premises.
Being able to offer alcohol comes with responsibility. As such, drink only in moderation.
All beverages other than water and sports drinks are prohibited in the court area. Beverages are only to be consumed in the designated areas of the facility. All patrons shall abide by all laws governing consumption of alcoholic beverages.
Pickleballerz staff reserve the right to limit/refuse the purchase and/or consumption of alcoholic beverages to any patron at the staff member’s discretion. Staff reserve the right to ask any intoxicated patron to remove themselves from the property.
Never leave alcoholic beverages unattended and always keep them out of reach of children.
Lost Items: Pickleballerz is not responsible for lost or stolen items. Lost items found by or turned in to staff are stored for a maximum of 6 months and then discarded or given to charity. Please contact the front desk staff with inquiries regarding lost items.
Any person who willfully or neglectfully causes damage to the Pickleballerz facility property shall be held fully responsible for the all costs related to the repair for such damage. Patrons are responsible for damage incurred by dependent children.
Image and Likeness Release:
I hereby grant the Pickleballerz permission to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I understand and agree that all photos will become the property of the Pickleballerz and will not be returned. I irrevocably authorize the Pickleballerz to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. I hereby hold harmless, release, and forever discharge the Pickleballerz from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization
I have read and been informed about the content, requirements, and expectations of the Rules and Policies for Pickleballerz. I agree to abide by the Rules and Policies guidelines as a condition of being a patron at Pickleballerz.
Courts are reserved on a first-come, first-served basis.